Frequently Asked Questions
Everything you need to know about bringing Orka comfort into your home.
What is the average shipping time for furniture orders?
Most of our standard home decor items ship within 3-5 business days. For larger furniture pieces, delivery typically takes 7-14 business days depending on your location and chosen shipping method.
Do you offer White Glove delivery and assembly?
Yes, we offer premium White Glove delivery for an additional fee. This service includes bringing the item into your room of choice, full assembly, and removal of all packaging materials.
What is Orka's return policy?
We want you to love your space. If you are not satisfied, you can return most items within 30 days of delivery. Please note that items must be in original condition, and a restocking fee may apply to large furniture.
Are your materials sustainably sourced?
At Orka, we prioritize the planet. We use FSC-certified woods, recycled textiles, and eco-friendly dyes across our product lines to ensure your home is as green as it is beautiful.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal. You can also view your order progress by logging into your Orka customer account.
Do you offer fabric swatches before I purchase a sofa?
Absolutely. You can order up to five fabric or leather swatches for free through our website to ensure the color and texture perfectly match your home's aesthetic.