Returns & Exchanges
At Orka, we want you to love your home as much as we do, which is why we offer a 30-day window for returns on all furniture and decor items in their original condition. We strive to make the return process as seamless as possible to ensure your complete satisfaction with every purchase.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully repackage your items in their original Orka boxing with all protective inserts to ensure they remain undamaged during transit.
Ship It Back
Affix the prepaid shipping label provided via email and drop the package off at any authorized courier location near you.
Receive Your Refund
Once our warehouse team inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing